Actually, a series of questions:
1. In early December, my orthopedic doctor sent his assistant (not a
doctor) to take his appointment with me. The assistant is a sports
trainer, and when I questioned the seeming irregularity, he assured me
the doctor felt he was competent to take over this kind of visit
(progress report, approving refills on prescriptions,
modifying/continuing physical therapy). I was billed for a normal
doctor visit. Is this (a) normal and to be expected, (b) unprofessional
but tolerated, or (c) unprofessional and time to get another doctor?
2. The assistant in the above case OK’d my starting biofeedback
training. This had been suggested by another doctor (rheumatologist)
and kept cropping up in the literature I’d been reading on managing
chronic pain. The orthopedic doctor and the assistant had both
commented on the high degree of muscle guarding in my back, and the
biofeedback technician (clinical psychologist with appropriate training
and license) confirmed that biofeedback has been used to help bring the
muscle guarding under conscious control to reduce the recurrence of
debilitating spasms. The assistant asked what I needed from them, and I
passed on the info from the insurance company – "letter of medical
necessity" and so forth. He said no problem, made several notes in his
notebook, and told me he’d get the letter right out. I told him I would
be starting the biofeedback training right away. Note: he did NOT
say "I’ll have to run this by the doctor". Question: did his verbal
assurance, given his claim of being authorized by the doctor to take the
appointment with me, obligate him/them to give me this letter?
3. The same doctor has not been returning my phone calls. I have
called on average twice a week for the past two months, trying to find
out what happened to this letter I’ve never gotten, without a single
return call. I even scheduled an appointment just so I could talk to
him, but got his associate instead (who knew nothing about my case
except what was in the chart, which he was reading as I spoke to him).
Is this (a) normal and to be expected, (b) unprofessional but
tolerated, (c) unprofessional behavior and time to get another doctor?
I am in the position of having around $800 of biofeedback bills that I
cannot submit to the insurance company, and still no letter from the
doctor! I set up an appointment next week, and emphasized to the
nurse/receptionist that I wanted to see my doctor and not anybody else;
I also put the biofeedback training on hold until I could straighten
this out. What more can I do? And if (when I finally see the doctor)
he won’t give me this letter for some reason, do I have any recourse in
paying the $800 worth of bills for the biofeedback I started?
Andrea Frankel, Hewlett-Packard (San Diego Division) (619) 592-4664
"wake now! Discover that you are the song that the morning brings…"
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